FAQ

Frequently Asked Questions (FAQ)

Welcome to Souli Cosmetics! Here are some of the most commonly asked questions about our skincare and beauty products, along with their answers. If you have further questions, feel free to reach out to us at contact@soulicosmetics.com.

1. About Souli Cosmetics

Q: What is Souli Cosmetics? A: At Souli, every product is crafted with care to not just solve skincare problems but to connect with your skin’s unique story. Our formulas are clean, effective, and designed for real people who want real results.

Q: Where are your products manufactured? A: All our products are formulated and manufactured in India, adhering to strict quality standards.

2. Product Information

Q: Are Souli Cosmetics products natural? A: Our products are carefully crafted with a blend of natural ingredients and scientifically backed formulations to deliver the best results.

Q: Are your products cruelty-free? A: Yes, all Souli Cosmetics products are cruelty-free and not tested on animals.

Q: Are your products suitable for sensitive skin? A: We strive to make our products suitable for all skin types, including sensitive skin. However, we recommend performing a patch test before full application.

Q: How should I perform a patch test? A: Apply a small amount of the product on your inner wrist or behind your ear. Wait 24 hours to check for any allergic reactions or irritation before using it on your face or body.

3. Ordering and Shipping

Q: How can I place an order? A: You can place an order directly through our website by browsing our products, adding them to your cart, and completing the checkout process.

Q: Do you offer international shipping? A: Currently, we ship only within India. Stay tuned for updates on international shipping in the future!

Q: How long does delivery take? A: Delivery typically takes 3-7 business days, depending on your location. We will provide tracking details once your order is dispatched.

Q: What are the shipping charges? A: Shipping charges, if applicable, will be displayed during the checkout process.

4. Returns and Refunds

Q: What is your return policy? A: Returns are accepted for unused, unopened products in their original packaging within 2-3 days of delivery. Please refer to our Return Policy for more details.

Q: How do I initiate a return? A: To initiate a return, contact us at contact@soulicosmetics.com with your order details and reason for return.

Q: How long does it take to process a refund? A: Refunds are typically processed within 7-10 business days after the returned product is received and inspected.

5. Safety and Allergies

Q: What should I do if I experience an allergic reaction? A: Discontinue use immediately and consult a healthcare professional. You can also contact us for further assistance.

6. Contact and Support

Q: How can I contact Souli Cosmetics? A: You can reach us via email at contact@soulicosmetics.com. We’re here to help!

Q: Do you have a physical store? A: Currently, Souli Cosmetics operates online only. Follow us on social media for updates on future developments.

7. Promotions and Discounts

Q: Do you offer discounts or promotional deals? A: Yes, we frequently run promotions and discounts. Subscribe to our newsletter and follow us on social media to stay updated on the latest offers.

Q: Can I use multiple discount codes on a single order? A: No, only one discount code can be applied per order.

8. Miscellaneous

Q: Can I customize a skincare routine with Souli Cosmetics products? A: Absolutely! Feel free to contact us for personalized recommendations based on your skin type and concerns.

Q: Do you offer gift cards? A: Not yet, but we are working on introducing gift cards soon. Stay tuned!

We hope this FAQ has answered your questions. For more information or assistance, don’t hesitate to reach out to us at contact@soulicosmetics.com. Thank you for choosing Souli Cosmetics!